Frequently Asked Questions
where do you deliver to?
We ship nationwide in Australia and overseas, use a number of freight companies, contact us to get more information.
How do i order?
You can email us to ask for a quotation or order form at [email protected] Our office will respond to you to acknowledge your request.
What payment methods are available for aus cosmetics?
We accept direct transfer payments, Paypal, and credit cards.
How will i be charged?
A 50% deposit is required when you order, prior to manufacture, and the balance to be paid upon completion before dispatching. The office will advise when the order is complete.
Is international shipping available?
Yes, Please feel free to contact us to discuss these options.
What is your minimum size order or run?
Our MOQ start from as little as 500 units.
How long will it take before goods are delivered?
This depends on availability of raw material ingredients, packaging and manufacture scheduling. A general timeline of 6 weeks is allocated. However our team will update you on progress and if delivery is urgently required, please inform our office and we will accommodate the changes.
who orders the raw materials?
We will purchase raw materials required to manufacture your order. As specified in our terms of trade, all unique raw materials are requested to be purchased by the client. Please enquire with our team.
Who supplies the packaging?
We work with a number of packaging suppliers, printers and labelling companies. Once you have chosen and designed your packaging, we will source the appropriate packaging for your confirmation. You also have the option to source your own packaging materials and send them directly to our warehouse.
Can i have bulk product made elsewhere and sent to aus cosmetics for filling only?
Yes, it is possible. Please contact us regarding the details and our team can assist you.